Refund & Cancellation Policy

Plain-Language Summary

Core Bio Care understands that plans can change. This policy explains how cancellations, rescheduling, and refunds work. Services may be paused or stopped for safety or verification reasons, and in those cases, this is not considered a failure to deliver services.

Refund & Cancellation Policy

This Refund & Cancellation Policy outlines how Core Bio Care handles cancellations, rescheduling, and refunds for services provided on a per-service, package, or subscription basis.

By scheduling or purchasing services, you agree to the terms outlined below.

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Payment Structure

Core Bio Care offers a mix of:

• Per-service pricing

• Service packages

• Subscription-based services

Specific pricing and service details are provided at the time of purchase or enrollment.

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Cancellations & Rescheduling

Clients may cancel or reschedule services subject to the following:

• Time-Based Cutoffs:

Cancellations or rescheduling requests must be made within the timeframe specified at booking to avoid fees.

• Same-Day Cancellations:

Same-day cancellations may be subject to a fee, except where prohibited by law.

Cancellation timeframes and applicable fees are communicated during scheduling.

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Missed Appointments

If a client is unavailable at the scheduled time or fails to meet required readiness criteria, the service may be considered missed and may be subject to applicable fees.

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Services Paused or Stopped for Safety

Core Bio Care reserves the right to pause, modify, or stop services when:

• Safety concerns arise

• Required information cannot be verified

• Environmental conditions are unsafe

• Continuing the service could compromise accuracy or integrity

Services paused or stopped for these reasons are not considered a failure to deliver services and may not be eligible for a refund.

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Refund Eligibility

Refunds, when applicable, are determined based on:

• Service type

• Timing of cancellation

• Whether the service was partially or fully delivered

Certain services, including administrative or coordination services, may be non-refundable once initiated.

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Subscription Services

For subscription-based services:

• Fees are billed on a recurring basis

• Cancellations apply to future billing cycles

• Partial refunds for unused time are not guaranteed unless required by law

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Exceptional Circumstances

Core Bio Care may, at its discretion, consider refunds or credits in exceptional circumstances. Any such consideration does not establish an ongoing obligation.

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How to Request a Cancellation or Refund

Requests must be submitted using the contact method provided at the time of scheduling or on the Core Bio Care website. Requests should include sufficient information to identify the service and appointment.

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Policy Updates

Core Bio Care may update this Refund & Cancellation Policy from time to time. Updates will be posted on the website with the effective date.

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Related Policies

This policy should be read together with:

• Terms of Service

• Consent to Services Policy

• Medical Disclaimer

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Acknowledgment

By scheduling or purchasing services, you acknowledge and agree to this Refund & Cancellation Policy.