Telehealth access and facilitation is a non-clinical support service that helps you connect to a healthcare provider and complete your virtual visit.

Core BioCare helps you find a provider if needed, get set up, join your appointment, and understand what to do next.

Yes. This is one of the most important parts of our service.

Core BioCare helps connect you to a telehealth provider that fits your needs, even if you do not have a doctor, do not have insurance, or do not feel comfortable with your current provider.

We help guide you to the right type of care, including:

• Primary care

• Skin concerns (dermatology)

• Women’s and men’s health, including hormone support

• STD testing and treatment

• Common illnesses like colds, flu, and infections

• Ongoing or long-term care needs

We also help you choose between different telehealth options, such as:

• Providers that accept insurance

• Low-cost or flat-fee services

• Quick visits for simple concerns

• Ongoing care for more complex needs

Once you choose a provider, we stay with you through the process. We help you:

• understand how the platform works

• sign up or log in

• prepare for your appointment

• know what to expect

Our goal is to make sure you are connected to the right provider and feel confident every step of the way.

Core BioCare provides non-clinical support only. We do not provide medical care, we help you find and access the care you need.

That’s perfectly fine. We can help you connect with your current provider through their telehealth platform and make sure your visit runs smoothly.

We can help connect you with providers such as:

• Primary care providers

• Dermatology (skin care)

• Women’s or men’s health

• STD testing and treatment

• General illness care (cold, flu, infections)

• Add much more!

You can still use this service. We can help you find telehealth providers that offer low-cost or flat-rate visits.

Virtual telehealth facilitation includes remote support to help you prepare for and complete your telehealth appointment with ease.

We guide you step-by-step by helping you:

• log in to your telehealth appointment

• set up and use your phone, tablet, or computer

• make sure your camera, audio, and connection are working

• prepare questions or concerns before your visit

• stay organized during your appointment (if needed)

• understand your next steps after the visit

This service is designed to make your telehealth experience smooth, simple, and less stressful, without the need for in-person assistance.

Core BioCare provides non-clinical support only and does not provide medical care.

In-person telehealth facilitation provides hands-on, step-by-step support to help you fully prepare for and complete your telehealth appointment in a comfortable and organized setting.

During your visit, Core BioCare assists you with:

• setting up your phone, tablet, or computer and making sure everything is ready to use

• accessing the correct telehealth platform and logging you into your appointment

• checking your camera, audio, and internet connection to help avoid delays

• helping you get prepared before your visit by organizing your questions or concerns

• guiding you through the process in real time so you feel supported and not overwhelmed

Before your appointment begins, we may also collect basic vitals when available, including:

• blood pressure

• pulse

• temperature

• oxygen level

These measurements can help support your telehealth visit by providing helpful information to your provider.

During the appointment, we remain available to assist with technology, connection issues, or general organization if needed, while allowing you to speak directly with your provider.

After your visit, we can help you:

• review your next steps

• stay organized with follow-up care

• schedule additional appointments if needed

This service is designed to provide a more supported and complete telehealth experience for individuals who prefer in-person assistance or need extra help managing the process.

Core BioCare provides non-clinical support only and does not diagnose, treat, or replace licensed medical providers.

No. You will speak directly with your provider during your appointment.

We can help you better understand and organize the information shared during your appointment, but we do not explain medical information or give medical advice.

After your visit, we can help you:

• review your notes or instructions

• go over what was discussed in simple terms

• help you write down questions for follow-up

• make sure you know your next steps (like prescriptions, labs, or follow-ups)

• help you contact your provider if something is unclear

Our goal is to help you feel more confident and not confused after your visit.

However, we do not interpret diagnoses, explain medical conditions, or make decisions about your care. For any medical questions, you should speak directly with your healthcare provider.

No. Core BioCare provides non-clinical support services only.

We do not diagnose, treat, prescribe medications, or make medical decisions. All medical care is provided by your licensed healthcare provider.

Yes. We can help you set up your device and make sure it is ready for your telehealth appointment.

This includes helping you:

• log in and access your appointment

• set up and use your phone, tablet, or computer

• check your camera, audio, and internet connection

• fix simple technical issues so your visit runs smoothly

If you do not have a suitable device or a working camera, we may be able to provide a device during your in-person session to help you complete your appointment successfully.

Our goal is to make sure you have everything you need to connect without stress or delays.

Core BioCare provides non-clinical support only and does not provide medical care.

Telehealth facilitation services are designed to be flexible and can take place in a setting that best supports your comfort, privacy, and ability to complete your appointment.

Services may be provided:

• in your home for in-person support

• in a quiet, private space where you feel comfortable

• remotely through virtual guidance before or during your appointment

• in a structured setting, if arranged in advance

Our goal is to make sure you are in a safe, private, and distraction-free environment so your telehealth visit can run smoothly from start to finish.

Core BioCare provides non-clinical support services only and does not provide medical care.

You should consider booking this service anytime you need help connecting to or completing a telehealth appointment.

This service may be a good fit if you:

• have an upcoming telehealth appointment and want to be fully prepared

• need help finding a provider or choosing the right telehealth platform

• feel unsure about how to use your device or access your appointment

• have had trouble with virtual visits in the past

• want help preparing questions or organizing your visit

• need extra support before, during, or after your appointment

• are helping a loved one who needs assistance with telehealth

You can book this service before your appointment to get prepared, or the same day if you need immediate support.

Our goal is to make the process simple, organized, and less stressful so you can focus on your health.

Yes. We can support you after your appointment to help you stay organized and clear on what to do next.

After your visit, we can help you:

• review your follow-up instructions

• make sure you understand your next steps

• help you write down important reminders

• assist with scheduling follow-up appointments

• help you connect with additional providers if needed

• organize any referrals, labs, or next actions

Our goal is to make sure you leave your appointment feeling supported, not confused.

We do not provide medical advice or make decisions about your care. For any medical questions, you should contact your healthcare provider directly.

Yes. Protecting your privacy is very important to us.

Core BioCare only uses your information to support your telehealth appointment and provide our services. We do not access, use, or share any personal information that is not needed for your visit.

We take steps to keep your information safe by:

• limiting access to only what is needed for your appointment

• using secure methods when assisting with your session

• respecting your personal space and boundaries at all times

If guided device assistance or screen support is used, it is always:

• done with your permission

• limited to the session only

• focused only on your telehealth appointment

Our goal is to make you feel comfortable, respected, and secure throughout the entire process.

Core BioCare provides non-clinical support services and handles your information with care and confidentiality.

No. This service is not intended for medical emergencies.

If you are experiencing a medical emergency, you should call 911 or go to the nearest emergency room right away.

For urgent (but non-life-threatening) concerns, you may consider:

• contacting an urgent care provider

• using a same-day or on-demand telehealth service

• calling your primary care provider if available

Core BioCare can help you find and connect to the appropriate telehealth or urgent care option for non-emergency situations and guide you through the process.

Our goal is to help you access the right level of care safely and quickly.

Core BioCare is designed to be your one-stop support system for accessing and navigating healthcare.

Instead of trying to figure everything out on your own, we guide you through the entire process—from finding the right provider to completing your appointment and staying on track afterward.

With Core BioCare, you don’t have to:

• search for the right provider on your own

• struggle with telehealth platforms

• feel confused before or after your visit

• worry about missing important next steps

We bring everything together in one place by helping you:

• connect with the right healthcare provider for your needs

• prepare for your appointment with confidence

• access and complete your visit without stress

• stay organized and follow through after your appointment

Whether you already have a provider or need help finding one, we make the process simple, clear, and supported from start to finish.

Core BioCare provides non-clinical support services and does not replace your healthcare provider, we help you access and navigate care more easily.